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Inbound Patient Support Post-Pandemic Trends & Challenges

June 2021: Notably, during these months of COVID-induced isolation, Amplity’s Inbound teams have become much more than just “question answerers.” For many patients and caregivers, Inbound Patient Support call center agents must be able to provide critical emotional support to lifts spirits and enable them to stay on their medication in the quest for better health and wellbeing.

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